August 2009 — Businesses are looking to improve the efficiency of their IT infrastructure purchases by reducing total cost of ownership. An important aspect of the lifetime cost of a product is the warranty coverage. Responding to HP’s leadership with the ProCurve Lifetime Warranty1, Cisco has introduced what may appear to be a similar offering: the Cisco Limited Lifetime Warranty2. Customers should understand that not all lifetime warranties are equal. We have read Cisco’s publically available warranty information2 and found that there are important differences between the lifetime warranties offered by Cisco and HP ProCurve.
Based on our reading of Cisco’s published warranty statements, we came to the following conclusions which you may find interesting:
HP ProCurve customer issues can get elevated to Level 2 and 3 teams, and to the HP ProCurve R&D (Lab) team, if required."
Bottom line: Not all lifetime warranties are equal. The ProCurve Lifetime Warranty has broad coverage across the ProCurve portfolio while the Cisco Limited Lifetime warranty is more limited in scope.
Customers re-evaluating their total cost of ownership are turning more and more to HP ProCurve. The HP ProCurve Lifetime Warranty[1] is a major factor that differentiates us from Cisco.
1 For as long as you own the product, with next-business-day advance replacement (available in most countries). The following hardware products have a five-year hardware warranty for the disk drive and lifetime hardware warranty (for as long as you own the product) for the rest of the module: HP ProCurve ONE Services zl Module, HP ProCurve Threat Management Services zl Module, and HP ProCurve MSM765zl Mobility Controller. The following hardware products and their related series modules have a one-year hardware warranty with extensions available: HP ProCurve Routing Switch 9300m series, HP ProCurve Switch 8100fl series, HP ProCurve Network Access Controller 800, and HP ProCurve DCM Controller. The following hardware products have a one-year hardware warranty with extensions available: HP ProCurve M111 Client Bridge, HP ProCurve MSM3xx-R Access Points, HP ProCurve MSM7xx Mobility and Access Controllers, HP ProCurve RF Manager IDS/IPS Systems, HP ProCurve MSM Power Supplies, HP ProCurve 1 Port Power Injector, HP ProCurve CNMS Appliances, and HP ProCurve MSM317 Access Device. Standalone software, upgrades, or licenses may have a different warranty duration. For details, refer to the ProCurve Software License, Warranty, and Support booklet at www.hp.com/go/procurve/warranty.
2 Cisco Limited Lifetime Hardware Warranty Terms
