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Announcing HP Client Manager Software v6.2
Announcing HP Client Foundation Suite
HP Client Premium Suite
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HP Client Management Solutions Support

Product support is provided for all HP Client Management Solutions:

  • HP Client Manager Software
  • HP Client Foundation Suite
  • HP Client Premium Suite
  • HP OpenView Configuration management solutions
  • HP Local Recovery
  • Altiris Deployment Solution for HP t5000 Series Thin Clients
  • Altiris Connector for HP OpenView
  • Altiris Connector for HP Systems Insight Manager
  • Altiris Connector for HP Systems Insight Manager
  • Other Altiris client lifecycle management products

Free Support:

Online Support

Online Support is a complimentary service that helps you to work through technical issues on your own by providing unlimited access to the Altiris Support Portal. The Support Portal includes access to the Knowledge Forum, licensing information, solutions to common issues, and access to available updates and upgrades (only available to customers who are currently subscribing to Annual Upgrade Protection coverage).

The Knowledge Forum simultaneously searches for answers to technical questions in a comprehensive knowledge base and current support forums. If an answer to your question is not uncovered through your search, you can post the issue to the forums where members of the Altiris community (including Altiris support personnel) will respond. The target response time for Forum posts is within 24 hours.

Access the Support Portal and Knowledge Forum at http://www.altiris.com/support/main.asp

Fee-based support

Incident Support

Provides direct access for a single contact from your organization, during Altiris business hours, to an Altiris support engineer through telephone and/or email for resolution of a support incident. Incident Support is available in 5-packs, which are valid for one year from the date of purchase. Multiple 5-packs can be purchased as needed.

An incident is defined as the reasonable resolution of one support issue regardless of the amount of effort required to resolve the issue. If an issue consists of multiple problems, a separate incident will be required to solve each problem. The support engineer will define what constitutes an incident. Incidents spent on support issues that result from a defect in Altiris software, or incidents spent to request product enhancements will be credited back to the customer's account.

See http://www.altiris.com/support/incident.asp for more information.

Premium Support

Premium Support is an annual support offering that allows up to two representatives from your organization to directly contact an engineer via telephone, email or through the Web. Premium Support customers receive contact information to support centers around the world so they are able to contact a center outside of their local region during off hours. Additionally, 24 x 7 emergency support is provided through on-call engineers. See http://www.altiris.com/support/premium.asp for more information.

Custom Support

Custom Support is designed for the enterprise-level customer and allows Altiris support to be molded to the specific needs of the organization. Custom Support is composed of two elements that can be mixed and matched as needed: Assigned Engineer and On-Site Support. See http://www.altiris.com/support/customsupport.asp for more information.

Contact your HP representative to order Incident, Premium, or Custom Support.

Support for Thin Client management software

Free support for Altiris Deployment solution is provided through the Altiris Support Portal at http://www.altiris.com/support.aspx.

Documentation is available at http://www.altiris.com/support/documentation.aspx.

Additional, fee-based Incident, Premium, and Custom Support may be purchased.

See http://www.altiris.com/support/offerings.aspx for a summary of the support offerings.

HP OpenView Configuration management solutions support

Learn More about support from HP for the HP OpenView Configuration management solutions

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Related links

» HP CMS brochure (.pdf, 514KB)
» HP CM white paper(.pdf, 794KB)
» HP CMS Document and demo library

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